OUR CLIENTS’ STORIES

GSM-R Maintenance and Service Project

client

PKP Polskie Linie Kolejowe S.A.

location

369 sites across Poland

year

2019 - 2025

+1200

serviced railway facilities

+3000

system inspections annually

369

service tickets completed during the contract

Challenge

The project, commissioned by PKP Polskie Linie Kolejowe S.A., focused on maintaining the operational efficiency of the GSM-R system—an essential component of critical railway infrastructure. The main challenge was to ensure uninterrupted service availability 24/7/365 while meeting strict SLA response times for service requests. Additionally, the project required nationwide coordination across 369 distributed sites in close cooperation with 9 regional railway divisions. The technical scope included a wide range of systems that demanded expert knowledge and precise service capabilities.

Solution

Dedicated service teams were established to meet SLA response and resolution times. Advanced IT tools were implemented to facilitate task management and coordinate the activities of multiple service units. A series of in-depth training sessions were also conducted to align employees’ skills with the diverse systems covered by the agreement. These actions ensured high-quality service delivery aligned with the client’s expectations.

results

01

Reduced system downtime

Well-trained technical teams and robust IT tools allowed rapid response to system failures, significantly minimizing downtime.

02

Increased system reliability and safety

A preventive approach to system inspections helped reduce the number of breakdowns and service interventions, improving overall reliability.

03

Efficient national service coordination

Thanks to digital task management and structured teams, service operations were executed efficiently across all 369 sites.

Summary

The “GSM-R maintenance and service” project marked the first large-scale infrastructure contract for Technitel Polska S.A., covering critical railway sites throughout Poland. The project demanded high operational and technical standards. Five years of close cooperation with PKP PLK S.A. proved the effectiveness of the adopted strategy. By allocating skilled technical teams and applying structured coordination, Technitel delivered timely and high-quality services that met the demanding expectations of the Client.

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